Privacy Policy
Last Updated: 19 July 2024
This Privacy Policy describes how Nipoti Group Pty Ltd (Nonna’s Grocer) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nonnasgrocer.com (the "Site") or otherwise communicate with us (collectively, the "Services").
Nonna’s Grocer is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
We treat every customer of ours with respect and integrity. Our privacy practices are designed to be transparent and clear.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
What Personal Information We Collect
Information that you directly submit to us through our Services may include:
(a) Basic contact details including your name, address, phone number, email
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number;
- Account information including your username, password, security questions;
- Shopping information including the items you view and put in your cart; and
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
How We Use Your Personal Information
We will use personal information provided by you to uphold contractual agreements to:
- Deliver your orders to your specified address;
- Send emails related to your order;
- Send emails about updates on new products or services, only with your express permission;
- Comply with our legal and regulatory obligations; and
- Otherwise to manage our business.
Disclosure of Personal Information to Third Parties
We disclose personal information between Nonna’s Grocer and third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, protect your information to the same extent that we do.
Specifically, we disclose personal information for the purposes outlined in this privacy policy to:
- Parcel delivery providers;
- Cloud service providers; and
- Payment system operators (such as Shopify and Stripe).
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Resolving personal information concerns
If you have any questions, concerns or complaints about this privacy policy, or how we handle your personal information, please contact our Privacy Officer:
The Privacy Officer
Annie Phelan
Telephone: 0437 561 708
Email: annie@nonnasgrocer.com
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au